Technology
Technology is both what knowledge workers build and the tools they build it with. Good technical practice is a prerequisite for flow: without it, quality problems and rework swamp any process improvement.
My work here covers test strategy and automation, integrating complex systems, delivering with globally distributed teams, and how AI changes the flow of knowledge work.

Sound familiar?
- Quality problems found late, by testers or customers
- Test automation that is brittle, slow, or in the wrong places
- AI tools adopted everywhere, with little change in delivery
- Hand-offs between locations or vendors that slow everything down
Articles
- The Testing Diamond and the Pyramid
Why the forgotten middle layer of integration tests is often where the real value is.
Talks that cover this topic
Key papers
- Leveraging Global Talent for Effective Test AgilityT. Little, Experience Report, Agile2012, August 2012, Dallas